{"id":100190,"date":"2025-05-30T09:54:38","date_gmt":"2025-05-30T09:54:38","guid":{"rendered":"https:\/\/spoyzy.com\/fr\/?page_id=100190"},"modified":"2025-06-17T08:43:16","modified_gmt":"2025-06-17T08:43:16","slug":"politique-de-remboursement","status":"publish","type":"page","link":"https:\/\/spoyzy.com\/fr\/politique-de-remboursement\/","title":{"rendered":"Politique de remboursement"},"content":{"rendered":"\n[et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_font=\u00a0\u00bbPlayfair Display||||||||\u00a0\u00bb header_text_color=\u00a0\u00bb#283044&Prime; header_font_size=\u00a0\u00bb32px\u00a0\u00bb header_2_font=\u00a0\u00bbPlayfair Display||||||||\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; header_font_size_tablet=\u00a0\u00bb32px\u00a0\u00bb header_font_size_phone=\u00a0\u00bb23px\u00a0\u00bb header_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb header_2_font_size_tablet=\u00a0\u00bb\u00a0\u00bb header_2_font_size_phone=\u00a0\u00bb20px\u00a0\u00bb header_2_font_size_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<h1 style=\"text-align: center;\">Politique de remboursement<\/h1>\n<p>&nbsp;<\/p>\n<p data-start=\"114\" data-end=\"424\">Chez <strong data-start=\"119\" data-end=\"139\">Spoyzy CO., LTD.<\/strong>, nous nous effor\u00e7ons de fournir des services de haute qualit\u00e9, adapt\u00e9s aux besoins de nos clients. Toutefois, nous comprenons que certaines situations peuvent n\u00e9cessiter un remboursement. Cette politique d\u00e9finit les conditions dans lesquelles les remboursements peuvent \u00eatre accord\u00e9s.<\/p>\n<h2>1. \u00c9ligibilit\u00e9 au Remboursement<\/h2>\n<p data-start=\"472\" data-end=\"536\">Les remboursements peuvent \u00eatre accord\u00e9s dans les cas suivants :<\/p>\n<ul data-start=\"538\" data-end=\"833\">\n<li data-start=\"538\" data-end=\"669\">\n<p data-start=\"540\" data-end=\"669\">Le service n\u2019a pas \u00e9t\u00e9 d\u00e9livr\u00e9 conform\u00e9ment \u00e0 ce qui avait \u00e9t\u00e9 convenu, en raison d\u2019une erreur ou d\u2019une omission de notre part.<\/p>\n<\/li>\n<li data-start=\"670\" data-end=\"741\">\n<p data-start=\"672\" data-end=\"741\">Le client annule la prestation avant que tout travail ait commenc\u00e9.<\/p>\n<\/li>\n<li data-start=\"742\" data-end=\"833\">\n<p data-start=\"744\" data-end=\"833\">Le service fourni est sensiblement diff\u00e9rent de ce qui avait \u00e9t\u00e9 convenu lors de l\u2019achat.<\/p>\n<\/li>\n<\/ul>\n<h2>2. Services non remboursables<\/h2>\n<p data-start=\"879\" data-end=\"941\">Les services suivants ne donnent pas lieu \u00e0 un remboursement :<\/p>\n<ul data-start=\"943\" data-end=\"1148\">\n<li data-start=\"943\" data-end=\"1018\">\n<p data-start=\"945\" data-end=\"1018\">Traductions, l\u00e9galisations ou tout autre service d\u00e9j\u00e0 r\u00e9alis\u00e9 et livr\u00e9.<\/p>\n<\/li>\n<li data-start=\"1019\" data-end=\"1069\">\n<p data-start=\"1021\" data-end=\"1069\">Services annul\u00e9s apr\u00e8s le d\u00e9but du traitement.<\/p>\n<\/li>\n<li data-start=\"1070\" data-end=\"1148\">\n<p data-start=\"1072\" data-end=\"1148\">Frais administratifs ou tiers (ambassades, consulats, envois postaux, etc.).<\/p>\n<\/li>\n<\/ul>\n<h2>3. Demande de remboursement<\/h2>\n<p>Pour effectuer une demande de remboursement, veuillez nous contacter \u00e0 l\u2019adresse suivante :<\/p>\n<ul>\n<li><strong>Email<\/strong>: <a href=\"mailto:hi@spoyzy.com\">hi@spoyzy.com<\/a><\/li>\n<li><strong>T\u00e9l\u00e9phone<\/strong>: <a href=\"tel:+66939762628\">+66 93 976 26 28<\/a><\/li>\n<\/ul>\n<p>Veuillez inclure dans votre demande :<\/p>\n<ul>\n<li>Votre nom complet et vos coordonn\u00e9es<\/li>\n<li>Une description d\u00e9taill\u00e9e du probl\u00e8me<\/li>\n<li>Une preuve de paiement (re\u00e7u ou identifiant de transaction)<\/li>\n<\/ul>\n<h2>4. Traitement du remboursement<\/h2>\n<ul>\n<li data-start=\"1587\" data-end=\"1662\">\n<p data-start=\"1589\" data-end=\"1662\">Votre demande sera examin\u00e9e sous <strong data-start=\"1622\" data-end=\"1643\">7 jours ouvrables<\/strong> apr\u00e8s r\u00e9ception.<\/p>\n<\/li>\n<li data-start=\"1663\" data-end=\"1754\">\n<p data-start=\"1665\" data-end=\"1754\">En cas d\u2019approbation, le remboursement sera effectu\u00e9 via le mode de paiement d\u2019origine.<\/p>\n<\/li>\n<li data-start=\"1755\" data-end=\"1873\">\n<p data-start=\"1757\" data-end=\"1873\">Les d\u00e9lais bancaires peuvent varier, mais le remboursement est g\u00e9n\u00e9ralement visible sous <strong data-start=\"1846\" data-end=\"1872\">7 \u00e0 14 jours ouvrables<\/strong>.<\/p>\n<\/li>\n<\/ul>\n<h2>5. Remboursements partiels<\/h2>\n<p data-start=\"1916\" data-end=\"2111\">Dans certains cas, un remboursement partiel peut \u00eatre accord\u00e9 si le service a \u00e9t\u00e9 partiellement r\u00e9alis\u00e9 avant son annulation. Le montant sera calcul\u00e9 proportionnellement au travail d\u00e9j\u00e0 effectu\u00e9.<\/p>\n<h2>6. Litiges et r\u00e9clamations<\/h2>\n<p>Si vous n\u2019\u00eates pas satisfait de la r\u00e9solution apport\u00e9e \u00e0 votre demande, vous pouvez l\u2019escalader en contactant notre \u00e9quipe de gestion \u00e0\u00a0<a href=\"mailto:hi@spoyzy.com\">hi@spoyzy.com<\/a>.<\/p>\n<h2>7. Modifications de la politique<\/h2>\n<p data-start=\"2357\" data-end=\"2546\"><strong data-start=\"2357\" data-end=\"2377\">Spoyzy CO., LTD.<\/strong> se r\u00e9serve le droit de modifier cette politique de remboursement \u00e0 tout moment. Toute mise \u00e0 jour sera publi\u00e9e sur cette page avec la nouvelle date d\u2019entr\u00e9e en vigueur.<\/p>\n<h2>8. Nous contacter<\/h2>\n<p>Pour toute question ou r\u00e9clamation concernant cette politique de remboursement :<\/p>\n<ul>\n<li><strong>Email<\/strong>: <a href=\"mailto:hi@spoyzy.com\">hi@spoyzy.com<\/a><\/li>\n<li><strong>T\u00e9l\u00e9phone<\/strong>: <a href=\"tel:+66939762628\">+66 93 976 26 28<\/a><\/li>\n<\/ul>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"<p>Politique de remboursement &nbsp; Chez Spoyzy CO., LTD., nous nous effor\u00e7ons de fournir des services de haute qualit\u00e9, adapt\u00e9s aux besoins de nos clients. Toutefois, nous comprenons que certaines situations peuvent n\u00e9cessiter un remboursement. Cette politique d\u00e9finit les conditions dans lesquelles les remboursements peuvent \u00eatre accord\u00e9s. 1. \u00c9ligibilit\u00e9 au Remboursement Les remboursements peuvent \u00eatre accord\u00e9s [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-100190","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique de remboursement - Spoyzy \ud83c\uddeb\ud83c\uddf7<\/title>\n<meta name=\"description\" content=\"\u2180 Comprenez comment Spoyzy CO., LTD. garantit un processus de remboursement transparent et \u00e9quitable. 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